Cancel For Any Reason
Cancel For Any Reason (CFAR) is an optional add-on you can include when booking a flight with us. It does what it says: cancel your trip for any reason at all — no documentation, no questions — and get most of your airline fare back.
CFAR is provided through our travel partner Duffel. CFAR is not insurance and is not an offer to insure — it's a flexibility add-on attached to your flight order. Duffel's full terms and conditions are the authoritative document for how it works; this page is our plain-English summary.
What you get back
If you cancel in time, you receive back a set percentage of your airline fare — the flight cost itself. The exact percentage and the exact dollar amount for your booking are shown on the CFAR card at checkout before you buy, and again on your confirmation page and email, so you always know the precise figure you'd get back. The refund covers the airline fare only: paid add-ons such as bags and seats, our booking service fee, and the CFAR premium itself are not included. Refunds go to your original payment method.
The deadline
You must cancel at least 24 hours before your first scheduled flight departure. The specific deadline for your booking is shown with the CFAR terms at checkout and on your confirmation. After the deadline passes, CFAR expires and any cancellation falls back to the airline's normal fare rules.
What's excluded
- CFAR can only be bought when you book— it covers every passenger and every flight on the booking, and can't be added afterwards.
- Cancelling under CFAR cancels all flights on the booking, for all passengers, and can't be reversed.
- Changes to your booking — dates, passengers, destinations — aren't covered. If you change a flight and later cancel, CFAR applies to the original purchase only.
- If you claim a refund for the same flights directly from the airline or through an insurance policy, the CFAR refund is invalidated.
- Bags, seats, other add-ons, and our booking service fee aren't refunded.
This is a summary. The complete list of exclusions and conditions is in Duffel's CFAR terms and conditions, which govern.
How to cancel
Email support@flexibleairlines.com before your deadline with your booking reference (and the Duffel order ID from your confirmation email, if you have it handy). We initiate the cancellation and the refund of your covered amount to your original payment method. A person handles it and confirms back to you.
Questions
Not sure whether CFAR fits your trip? Email support@flexibleairlines.com and we'll walk you through it. See also our refund policy for how refunds work generally.